1.1 Eligibility for Return/Exchange
Customers are eligible for returns or exchanges within 7 (three) days from the date of delivery. The product must meet the following conditions: 

• Unused, unopened, and in its original packaging.
• Undamaged and in resale condition.
• All tags, labels, and packaging intact.

1.2 Non-eligible Items 

• Products that are opened, used, or tampered with.
• Items missing original packaging or labels.
• Sale or discounted items unless they are defective or damaged upon arrival.
• Perishable items are not eligible for return or exchange unless there is a quality defect.

1.3 Return/Exchange Process 

• Customers must contact our customer support team within 3 days of receipt to request a return or exchange, providing order details and reason for return.
• Upon approval, customers will receive a return authorization and instructions for how to securely pack the product for return.
• Customers are responsible for return shipping costs and are advised to use a tracked courier service to avoid disputes.
• The product must be shipped back within 7 days of approval.

1.4 Inspection & Refunds 

• Returned products will be inspected upon receipt.
• If approved, the refund will be processed via the original payment method (credit/debit card, mobile wallet, or cash for COD).
• Refund processing typically takes 7-10 working days after receipt of the returned product.
• Note: The customer must ensure the product is securely packed to prevent damages during transit.

1.5 Refunds & Credit Notes 

• Refunds are issued to the original payment method.
• For exchanges, customers may opt for a direct replacement or credit note valid for 6 months.
• Credit notes can be used for future purchases on our website or store.